Delivery & Return's Policy
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Delivery Fees
Orders Over £150 – Next Working Day Service – FREE OF CHARGE
Orders Under £150 – 2 Day Service – £4.50 / Next Day Service – £7.50
Delivery
Plain Garments
Orders received before 5pm are despatched the same day, Monday to Friday. Orders received after 5pm are despatched next working day.
Standard deliveries are made Monday to Friday.
We do not despatch on weekends and bank holidays.
Customised Garments
Our production time depends on your order size and tailored requirements but are usually completed within 7 days from the moment you approve our proofs.
Orders are sped up by providing the correct artwork requirements and clear constant communication with our team of experts who are available 24/7.
We will advise you of your delivery date.
All orders require a signature.
Returns
As we are a business to business supplier the distance selling regulations do not apply. However, we do offer the following returns policy.
Plain Garments
Can be returned to us within 14 days of delivery for a refund.
If the items are unwanted we will not refund the original delivery charge.
Return postage is at the customer’s expense and all returned items must be in original packaging and in re-saleable condition.
Returns will not be accepted without a returns authorisation, so please contact our team first.
Customised Garments
You must notify us of any faulty garments within 3 days of delivery. We will then rectify any problems found with the customisation or replace the items.
A refund will only be made if the issues cannot be rectified. Refunds will only apply to the faulty garments – we will not refund for the entire customised order.
We do not accept returns on customised items for any other reason.
A handling fee of 15% will be charged if the order is cancelled or garments are changed after your proof has been approved.
Refunds
We will notify you by email once your returns have been received.
After they have been checked by one of our team we will process your refund.
We aim to complete all of this within 5 days.
Your refund will be made by the original payment method. Please be aware that it may take a few days for your refund to appear depending on your bank provider.